Pawma ("we", "us") is an owner-held pet health record. This policy explains what we collect, why, and your choices. Questions: swagwithus@thewaglabco.com.
Pawma is operated by The Wag Lab Co., Thailand. The data controller is The Wag Lab Co.
We do not sell your data, and we do not use it for advertising.
When you capture a lab/document photo or a vet-visit audio recording, that content is sent to our processors solely to extract and structure it into your record:
These providers process the content to return a result to us; we do not permit them to use it to train their models. Only record what you are comfortable capturing, and obtain consent before recording other people (e.g. your veterinarian).
Records and files are stored with our infrastructure provider, Supabase (Postgres database and file storage), protected by per-user access rules so only you can access your account's data. Pet photos are stored for display within the app.
We share data only with the processors above (Supabase, Anthropic, OpenAI) to run the service, or where required by law. We never sell it.
We keep your data while your account is active. When you delete your account, we permanently delete your records, files, and account (see below).
You can delete your account and all associated data at any time, in-app: Settings → Delete account. This permanently removes your records, photos, audio, and account and cannot be undone. You can also email swagwithus@thewaglabco.com to request deletion or a copy of your data.
Pawma is not directed to children under 13 and we do not knowingly collect their data.
We will update this policy as the product evolves and note the date above.